At Walpole Outdoors, we value your business and appreciate your trust. Therefore, we take great care to safeguard information we gather from you so that you may feel secure when shopping. This information may include your name, mailing address, email address, telephone number and credit card number.
All orders submitted to our site are encrypted with secure technology on your end and on ours. This is industry standard technology. Our security measures protect against the loss, misuse, or alteration of information we have collected at our site. It protects against a third party viewing your information. When you reach our checkout, a locked padlock icon appears on the lower portion of your screen to indicate you are in our secure shopping area.
Pages requesting information will always have one of these symbols displayed. We keep any information entered during ordering confidential.
We may email you from time to time with news about products and sale items that we feel may interest you.
If you do not wish to order online, you may order by phone by calling 866-753-8550 or by filling out the order form in our Selections catalog.
Information We May Collect
Walpole Outdoors may collect information that can identify you ("personal information"), such as your name, address, and email address when you (or other users) provide it to us when using our web site or in some other manner, from our business partners, and from other third parties.
We may combine the personal information that we receive from different sources.
We also may collect other types of information in the following ways when you visit our web site.
Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
We may assign your computer one or more cookies which may collect information to facilitate access to our web site and to personalize your online experience.
We may use standard Internet tools, such web beacons, which collect information that tracks your use of our web site and enables us to customize our services and advertisements.
We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act.
How We May Use Information We Collect
We may use information to:
- Fulfill your requests for products and services.
- Offer products and services that may be of interest to you.
- Customize the advertising and content that you see on our web site.
- Facilitate use of our web site.
- Manage your account and your preferences.
- Analyze use of and improve our web site, products and services.
- Identify and protect against fraudulent transactions and other misuses of our web site.
With Whom We May Share Information We Collect
We will not share your personal information with others except as indicated below, or except when we inform you in advance and give you the opportunity to opt out. We may share personal information with:
- Service providers, such as credit-card payment processors, performing services on our behalf.
- Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through our web site or offline.
- Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.
- We may share aggregated, non-personal information in any of the above situations and also with advertisers and others.
You may choose:
- Not to provide personal information, although that may result in your inability to obtain certain services or use certain features of our web site.
- To stop receiving promotional emails or catalogs from us by sending an email to the contact address below.
- To delete or decline cookies by changing your browser settings, although if you do so, some of the features or services of our web site may not function properly.
- To review and update your personal information by contacting us at the email address below or, if you have an online account on our web site, by logging into that account.
- Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, including other IAC businesses, please contact us by phone, email or mail.
Security
We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.
Changes to our Privacy Policy
Walpole Outdoors may occasionally update our Privacy Policy to reflect changes in our practices and services. If we make material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email to the email address you most recently provided to us and/or by prominently posting notice of the changes on our web site.
How to Contact Us
If you have any questions about this summary, our Privacy Policy, or our information practices, please contact us by email or postal mail below.
Walpole Outdoors Privacy Contact:
Toll Free: 866 753-8550
Mail: 255 Patriot Place, Foxborough, MA 02035
Customer Service
Online and Mail Order
Order by Phone: 866-491-4708
Order by fax: 508-668-6386
We are always pleased to hear from our customers, whether by phone at 866-491-4708 Monday - Friday 8 a.m. - 5 p.m., Saturday 9 a.m. - 5 p.m., or visit the store nearest you. You can also Contact Us here.
A warm welcome at Walpole stores.
Customers are encouraged to visit our stores. There you may purchase items fully assembled or arrange for delivery and installation within the service area and call upon our trained, helpful staff to assist you in your choices.
Order, Payment & Shipping Questions
Online gift certificates
At this time, Walpole Outdoors cannot accept gift certificates for all or partial payment of online purchases.
Not all items are available online
Our Web site offers a diverse range of items available from Walpole Outdoors. However, not everything is shown here, and not all of the items shown are available for purchase online at this time. For further assistance, stop by or call our store nearest you, or call 866-491-4708.
Forms of Payment
Walpole Outdoors accepts: VISA, MasterCard, American Express, and Discover
Online help
If you have any problems placing your order online, please call us immediately at 866-491-4708 and we'll be glad to help.
Ordering
Customers are always welcome at Walpole Outdoors stores. There you may purchase items fully assembled or arrange for delivery and installation.
For our National Sales and Online customers many of our products are delivered to you in easy-to-assemble kits (indicated within the product description on our site as "Shipped kit."). Kits allow us to ship some items more economically. Full instructions are included. All that's required of you is a little time, a few basic tools, and you will have assembled quality products that are comfortable, sturdy, long-lasting and safe. Walpole Outdoors has been shipping product all over the country and even abroad for years. Our National Sales department will be happy to assist you with any assembly questions.
Customer Satisfaction, Refunds and Exchanges
We stand behind the quality of our products. If a product fails to meet your expectations, return it to the store where purchased within 30 days in its original packaging and we will refund, replace or exchange it for you. Online and National Sales customers must call 866-491-4708 for a Return Authorization Number. Shipping charges not refundable. A 15% restocking fee may apply.
Prices and Sales Tax
Pricing in this catalog supersede all previous catalogs. Availability, designs and pricing subject to change. We are required to collect sales tax in the following states: CT, MA, MD, ME, NJ, NY, PA, RI, VA and DC. This is because we have a store located in your state or have a state license for installation of our products.
As you are probably well aware, Sales Tax is charged at different rates in different parts of the country (and often within the same state). Walpole calculates your actual tax. At the time of your order, so that you will pay only the correct, legal Sales Tax.
Confirming placed orders
Once you have placed your order, an order summary page will appear which you can print out for your records. We will send you an e-mail confirming the order.
Canceling an order
If you feel you have made a mistake concerning your order, please call us at 866-491-4708 as soon as possible.
Domestic Shipping
All our products can be shipped regular ground or Motor Freight.
UPS or Ground Shipping- For ground delivery, charges will be calculated based on weight, dimensions and zip code at check out.
Motor Freight-For Motor Freight, we can quote approximate costs to your delivery point. Deliveries can only be made to locations with a street address. All shipments must be signed for, so please include your phone number so the transportation company can notify you before delivery. The delivery driver is responsible only for delivery, not offloading. You may have to provide assistance for items difficult to unload from the truck.
Upon Delivery:
- Check the Packing List- if there are discrepancies please call 866-491-4708 as soon as possible.
- Check for damage or shortage.
- If your package or its contents are damaged - sign for it damaged. Call us immediately.
Save on Shipping Charges– If you live near one of our store locations, you can save on shipping charges by ordering directly through the store and picking up the item yourself. We also offer assembly and delivery services from our stores, if that is more convenient for you.
When ordering multiple products – which are calculated by individual assigned costs – we may be able to package them together and negotiate a better shipping charge for you. Please call National Sales at 866-491-4708 or contact us to discuss shipping issues before placing your order.
White Glove Delivery Service- Walpole offers a special service for any product that must ship motor freight. With White Glove Delivery, motor freight items are brought to your property, unloaded, placed in your yard and packaging is removed. White Glove Delivery Service varies from city to city. We can also provide a service to assemble products. Please call Customer Service at 866-491-4708 for further delivery details.
International Shipping
For foreign shipments call our National Sales Department at 866-491-4708 and they will assist you.
Shipment outside the contiguous US
For shipment information to Hawaii, Puerto Rico, Alaska and foreign countries, please call customer service at 866-491-4708
P.O. Boxes
Shipments to post office boxes will be via US mail
Custom Orders
Many Walpole items can be made in sizes and colors other than those stated on this Web site or in our catalog for an additional cost. Please call and we'll try to satisfy your special request. Sorry, custom orders cannot be returned or refunded.
